GET YOUR MONEY BACK!
Request the refund of your unused balance through your user account from June 18 at 10:00 a.m. until July 15 at 11:59 p.m. You will receive the refund within 30 days from the moment you submit the request.
Refunds have no processing fees. For technical reasons, balances under €0.50 cannot be refunded.
Please note that the deadline is July 15, 2025, at 11:59 p.m. After this date, the system will no longer accept refund requests.
If you have created a cashless account
Sign in
Request your refund
Enter your card details
If you have not created a cashless account online
Create a Cashless account
Enter the 6-letter code from your wristband
Request your refund
Enter your card details
IMPORTANT NOTICE
Do not enter the barcode from your ticket to create the account, as it will not be linked to the wristband you used during the event.
If your balance does not appear in your Cashless account, please check that your wristband is linked to your Cashless account. The 6-letter code from your wristband must appear in your Cashless account along with your email address.
Once the refund is requested, you will receive the remaining balance in your bank account within a maximum of one month, depending on your bank.