Frequent questions

Where can I buy my ticket?
On the official channels:

– https://mallorcalivefestival.com/tickets/
– http://www.mallorcalivemusic.com
– http://www.seetickets.com

The purchase of passes or tickets outside the official channels is a risk for the attendee, who may be acquiring duplicate or false tickets with which he/she will not be able to access the festival. The organisation will electronically validate 100% of the tickets, not allowing access to the festival to anyone with a ticket that has been previously validated or purchased outside the official channels.

What happens if I buy my ticket from a private individual or an unofficial or secondary sales website and it is a fake?
The organisation does not guarantee the authenticity of the ticket if it has not been purchased through official channels, as it may have been damaged, forged or photocopied. Any amended, torn or suspected counterfeit ticket will entitle the organiser to deprive the bearer of access.

What happens if I can’t attend?
If you can’t attend, you can list your ticket on TicketSwap, the official partner of Mallorca Live Festival.

Are the tickets nominative?
YES, THEY ARE. All tickets are nominative. The details on your ticket must match those on your ID card and will be checked at the accreditation centre on arrival at the festival.

When you buy the ticket you will have 20 days to put the information of the attendees of each ticket. If any of the attendees are unable to attend, you can change their name here for free.

Can someone else use my season ticket even if I put my name on the ticket?
No, the tickets are nominative, so the details on your ticket must match those on your ID card and when you arrive at the festival, the corresponding accreditation centre will check this.

I want to change my name or ticket details, how can I do it?
You can change your name HERE (link missing).
The first change will be free of charge. After the second change of name, the person to whom you give the new ticket will have to pay 20€ for each ticket.

What happens if the information on my ID card does not match the information on the ticket when I arrive at the festival?
You will have to go to the incidents stand (located next to the accreditation centre) and pay the amount of 30€ for each ticket corresponding to the change of data as the rest of the attendees have done online.

It won’t let me change my name.
If you have problems changing your name, please contact us using the contact form

Can I change my season ticket/ticket?
No, you will find all the information in the General Ticket Conditions. However, you can always list your ticket on TicketSwap, the official partner of Mallorca Live Festival, if you can’t attend.

Can I return my season ticket/ticket?
No, you will find all the information in the General Ticket Conditions. However, you can always list your ticket on TicketSwap, the official partner of Mallorca Live Festival, if you can’t attend.

I can’t find my email with my season ticket/ticket, what do I do?

If you can’t find the email with your ticket attached or if you have any problems with your tickets, you should contact the ticket office where you bought your tickets.
See Tickets: contact form

What happens if there is a problem with my ticket?
At the entrance to the venue there will be an incident desk to deal with any problems with your tickets.

We recommend that you bring your printed ticket with you to make sure you don’t have any problems. If there is a fault on your printed ticket, please go to the incident desk.

In the case that it was purchased through TicketSwap, you will need to call +34932713912 or info@ticketswap.com, or use the bot on the TicketSwap website. You can also click on the ‘something went wrong with my ticket’ button in your entry confirmation email. This will open a case between the buyer and seller to resolve what happened.

Do I have to print my ticket? Can I bring my ticket in digital format?
We will have readers available for Passbook or PDF format tickets from your mobile phone. However, we advise you to bring your printed ticket with you in case of any incident.

What happens if I lose my ticket?
The festival organisers cannot be held responsible for lost or stolen tickets. If you lose your ticket, you should go to the incident desk, where they will try to help you, as long as you are the buyer of the ticket and you present your ID card.

Admission depends on having a full ticket in good condition. All tickets have different security systems.

Will I be able to buy single day tickets?
Yes, You can buy single day tickets here.

What do I need when I arrive at the venue?
We need your ticket (printed or digital) and your ID. If you have any problems with your ticket, please go to the incident point with it.

Where can I validate my ticket and from when?
We will soon announce the validation points available to get your wristband.

When and where does it take place?
The Mallorca Live festival will be held on 13, 14 and 15 June 2023 at the Antiguo Aquapark in Calvià.

How to get to the festival?
You can check it out on our How to get there page.

Is it possible to get in and out of the festival?
Yes, that’s why it’s very important that you keep your wristband and ticket at all times.

Is there parking to go to the festival by car?
You can reserve your parking space at the festival by purchasing your subscription or VIP or Premium ticket

Can children enter the festival?

Yes, minors can enter the festival. Read the access conditions carefully:

At the Mallorca Live Festival, minors up to 5 years old (including this age) will have free access to the festival and must purchase a ticket at a cost of €0. From 6 to 11 years old (this age included) will have a 25% discount on the general admission price (VIP or PREMIUM tickets are not included). Children over 12 years old will pay the full price of the ticket.

Minors from 12 to 15 years of age (this age inclusive) must enter accompanied by their father, mother, legal guardian or someone responsible for them.

Minors under 16 and 17 years of age, in addition to purchasing their ticket, will be able to freely access the venue. The person responsible for the minor must sign and deliver a document exonerating liability from the Festival, which will be provided at the entrance to the venue or in the link below.

During their stay in the facility, parents or legal guardians will be responsible for any action that the minor performs. For this to be possible, it is necessary to present the following documentation at the entrance to the facility: DNI, family book, passport of both or legal document that proves the paternal-filial relationship or responsibility for the minor.

On the other hand, the parent or legal guardian must sign a release document in which he or she is responsible for the minor while he or she is inside the premises.

Each adult may have a maximum of 3 minors under his or her responsibility.

Acquire the free and discounted tickets for minors here .

AUTHORIZATION SHEET

If you are the parent/legal guardian, download the authorization here.

If you are not the parent/legal guardian, download the authorization here.

Is it possible to enter the festival with cameras?
It is not possible to enter the festival site with professional or semi-professional cameras and/or video cameras (any reflex camera or camera with interchangeable lenses).

Can I enter with animals?
Access is only allowed to those animals that fulfil an assistance function (an assistance animal is defined as a dog that has been individually trained to perform tasks for the benefit of a person with a physical, sensory, mental or intellectual disability).

Is there a lost property point?
If you have lost something, please go to the security point.

Is the festival accessible for people with reduced mobility?
Of course, the site will be adapted for people with reduced mobility. To enjoy the concerts, we will have an elevated platform available for PRMs to access with an accompanying person. You should discuss the situation with our Production staff on your arrival at the venue on the day of the festival and they will tell you how to proceed.

Will there be WIFI?
We are sorry to say no.

Is there a cloakroom service?
We are sorry to say no. If you have lost something, please go to the security point.

Is there a mobile phone charging service?
We’re sorry, no.

Will there be more than just music?
In addition to live music, the Mallorca Live festival will have an Art Zone, World Food Market (a wide selection of food trucks with a varied menu of international dishes, local products, vegetarian food and food for all tastes!), Chill Out Zone and Visual Arts.

Are drinks and food allowed on the site?
Only uncapped water bottles up to 50cl and food for food intolerances.

Is there food and drink for coeliacs?
Yes.

Is there food for vegetarians and vegans?
Yes.

Which artists will be playing at Mallorca Live Festival 2023?
You can check the festival line-up here

How can I submit an Artist, Food Truck or Design Market proposal?
Write an email to info@mallorcalivemusic.com and submit your application.

How and until when can I apply for press accreditation?
We will shortly report

Do you want to work with Mallorca Live?
We will shortly report