CASHLESS

TAP UP YOUR WRISTBAND NOW!

 

WeezPay widget

1

Complete all your details and create a password

2

Enter the barcode number on your ticket

3

Enter the 6 characters on your bracelet's chip

4

Ready! You now have your bracelet activated and can load it with money

TOP UP FAQS

Can I use the cashless bracelet throughout the event?

The cashless bracelet will be the only accepted payment method, both for purchasing items and at food stalls.

Does the cashless bracelet have any cost?

No, it’s completely free!

How can I check the balance on my cashless bracelet?

You can inquire at any reload or sales point. If you have created an online Cashless account, you can check your balance at any time by logging into the event website or app. The data displayed on your cashless account may not be available or fully synchronized until the day after the festival. This can happen, for example, when there are internet connection issues.

Do I have access to my transaction history?

If you have created an online Cashless account, you can check the history of your transactions by logging into the event website or app. If you need it during the event, feel free to visit the Cashless information point within the venue. The data displayed on your cashless account may not be available or fully synchronized until the day after the festival. This can happen, for example, when there are internet connection issues.

What happens if I lose the bracelet?

If you have created an online Cashless account, you can request to block your cashless bracelet by going to the Cashless information point. This identification process is necessary to block your cashless bracelet, so if you haven’t created a Cashless account, we won’t be able to block it and you will lose, in addition to the bracelet itself, all the money loaded onto it. In case of loss, you must go to the incident point with your ticket on your mobile phone or printed and request the issuance of a new one. This operation will have a cost of 5€.

How can I request a refund for the money I haven’t spent?

You can request a refund for the unspent amount through your user account from June 18th at 10:00 a.m. until July 1st at 11:59 p.m. if the balance of your account is greater than 1€ Each operation will have a charge of 0.50€ for management and transfer expenses. To request the refund:
– If you have created a cashless account: log in, request the refund and enter your card details. The remaining balance will be refunded to this card.
– If you have not created an online Cashless account, you can do so by entering the 6-letter code of your bracelet. Once connected, request the refund and enter your card details. The remaining balance will be refunded to this card. Important notice: do not enter the barcode of your ticket to create the account, as it will not be linked to the bracelet you used during the event. If your balance does not appear in your Cashless account, check that your bracelet is linked to your Cashless account. The 6-letter code of your bracelet must appear in the Cashless account along with your email address. Once the refund has been requested, you will receive the remaining balance in your bank account within a maximum of one month, depending on your bank. For technical reasons, balances below 0.50€ cannot be refunded. Is it mandatory to create a Cashless account? No, it’s completely optional, and you can do it whenever you want (before, during, or after the event). Additionally, you can always reload your bracelet at the physical reload points “naming” within the venue. In this case, your bracelet will be completely anonymous, and therefore we will not be able to block it in case of theft or loss.

 

And if you have more doubts:

Write to us at cashless@mallorcalivemusic.com and we will solve them for you. There will also be a point set up within the venue for any information you may need.

 

IMPORTANT: Your cashless bracelet is an electronic wallet composed of a chip where your money is stored. You will need the 6-letter code of your bracelet to request a refund of the unspent balance after the festival so don’t lose it/don’t throw it away! We even recommend that you write down the code. Avoid exposure to heat and do not attempt to pierce it, as it will be permanently deactivated. However, you can bathe and shower with the bracelet without any problem!

RECOMMENDATIONS

Do not tighten the bracelet too much, it is unidirectional and you will not be able to loosen it

You can shower with the bracelet on without any problem

Do not take it off, it is personal and non-transferable and those that are broken will not be admitted. Avoid additional charges*

PLEASE BRING THE FESTIVAL TICKET PRINTED OR ON YOUR MOBILE PHONE FOR POSSIBLE VERIFICATIONS FOR ACCESS.
*Associated cost for loss, changes, improper placement, bracelet breakage 5€.